Retail Store (Brick-and-Mortar)

A complete retail solution that connects your stores, sales, inventory, and customers in one powerful system, helping you run and grow your business with clarity and control.

Transparent pricing and terms
Explore our pricing structure, service packages, and terms to understand exactly how we work and what to expect at every stage.

How retail works in Odoo (end-to-end flow)

Odoo connects every part of your retail operations into one seamless flow, from product setup and sales to inventory, payments, and accounting. Each step is fully integrated and updated in real time, giving you complete control and visibility across your entire business.

1 Catalog

Manage a centralized product catalog with variants, categories, and attributes, keeping pricing, promotions, and product information consistent across all stores and sales channels, including both POS and online.

2 Sales

Sell seamlessly in-store and online using one system, ensuring unified pricing, synchronized products, and a consistent customer experience across all touchpoints without manual updates or integrations.

3 Checkout

Process transactions quickly with an intuitive POS interface, barcode scanning, and support for discounts, returns, and loyalty programs, helping reduce queues and improve in-store efficiency.

4 Payments

Accept payments in cash, by card, or directly on a mobile device, including contactless options, while supporting customer accounts, split payments, and flexible checkout scenarios.

5 Customers

Capture customer data automatically, track purchase history, and use loyalty programs, gift cards, and personalized offers to improve engagement and increase repeat sales.

6 Inventory

Track stock levels in real time across all stores and warehouses, with automatic updates after each sale, preventing stock discrepancies and improving product availability.

7 Accounting

All transactions are recorded automatically, and customers can scan a QR code on the receipt to request an invoice themselves, reducing manual work and improving compliance.

8 Reporting

Access real-time dashboards and detailed analytics on sales, margins, products, and store performance, enabling better decision-making and continuous business optimization.

PoS: Complex -> meets <- intuitive

Interface that has it all: so intuitive that anyone can master it in minutes, yet packed with a range of advanced options. Handle any transaction with ease and focus on what matters: the customers.

Odoo PoS made for retail

Designed for speed and simplicity, Odoo Point of Sale gives you everything you need to run a modern retail store. The interface is clean, intuitive, and optimised for touchscreen use, allowing your team to process transactions quickly and efficiently - even during peak hours. With minimal training required, staff can handle sales, returns, and customer interactions with confidence from day one.

Odoo POS works both online and offline, ensuring uninterrupted operations even if your internet connection drops. All transactions are automatically synchronised once the connection is restored, so you never lose data. The system supports barcode scanning, multiple payment methods (cash, card, terminals), and flexible pricing rules, making checkout smooth and reliable for both your team and your customers.

Customer experience is at the core of the solution. You can identify customers at checkout, access their purchase history, apply loyalty programs, and offer personalised discounts in real time. This helps you build stronger relationships and increase repeat sales without adding complexity to the process.

Fully integrated with inventory and accounting, every sale updates your stock levels instantly and is reflected in your financial data. This gives you real-time visibility into performance, simplifies daily cash control, and ensures accurate reporting across all your stores.

Self ordering

Step into the future. From the kiosk or their smartphones, your customers can do everything by themselves, from the order to the payment.

Let your customers take control of their ordering experience. With Odoo self-ordering, they can browse your products, place orders, and complete payments independently - either through an in-store kiosk or directly from their smartphone. This reduces queues, speeds up service, and makes the entire process more convenient.

The interface is simple and intuitive, allowing customers to quickly find products, customise their orders, and complete payment in just a few taps. This is especially valuable in busy environments where speed and clarity are essential.

Self-ordering also reduces the workload on your staff, enabling your team to focus on preparation and customer service instead of manually taking orders. At the same time, all orders are instantly integrated into your POS and backend system, ensuring accuracy and smooth operations.

Whether used in retail, restaurants, or service environments, self-ordering helps improve efficiency, increase order value, and deliver a modern customer experience that meets today’s expectations.

Click and collect

Let customers order online and pick up in-store - fast and hassle-free. All orders are instantly synced, so your team always has a clear view of what needs to be prepared. With dedicated preparation screens, you can organise, prioritise, and process orders efficiently, even during busy periods.

The result: faster fulfilment, fewer errors, and a seamless experience across online and in-store sales.

Retail hardware: Essential devices for a modern store

Connect all the hardware your store needs to run efficient and seamless operations, fully integrated with your POS and business processes.

Barcode Scanners: Quick and accurate product scanning with devices like Zebra and Honeywell, helping speed up checkout and reduce manual input

Receipt Printers: Reliable receipt printing with brands such as Epson and Star Micronics, ensuring fast and professional customer transactions

Label Printers: Print product labels, barcodes, and shipping stickers with devices like Zebra and DYMO, supporting inventory management and logistics workflows

Cash Drawers: Secure cash handling integrated with POS systems, supporting automatic opening and safe in-store operations

Payment Terminals: Seamless card and contactless payments via providers like Stripe Terminal, Adyen, and SumUp, supporting modern checkout experiences

Customer Displays: Real-time order visibility for customers using pole displays or secondary screens, improving transparency during checkout

Self-Ordering Kiosks: Tablet-based or standalone kiosks for self-service ordering, reducing queues and increasing efficiency in-store

Scales & Weighing Devices: Integrated weighing solutions for retail and grocery stores, enabling accurate pricing based on weight directly at the POS

Mobile Devices: Tablets and handheld terminals for mobile POS, inventory counting, and warehouse operations across your store or multiple locations

Inventory and warehouse management

Successful eCommerce operations depend on much more than just receiving orders. To deliver a great customer experience, you need a reliable system to manage order processing, stock availability, warehouse movements, product valuation, and customer communication. Odoo brings all of these workflows together to help you manage and control your business efficiently.

Order control

Manage all your orders from a single place across the entire sales cycle. Track statuses, automate workflows, and handle backorders or partial deliveries to ensure smooth operations without unnecessary delays or customer dissatisfaction

Customer experience

The customer portal gives your clients a seamless buying experience, including full order history and multiple communication channels such as WhatsApp, email, or SMS. Odoo also gives you the opportunity to upsell products by recommending them during and after purchase.

Inventory visibility

Have full control over your warehouse operations with Odoo. Automate internal movements, create custom routes and reservation strategies, and optimize how your products flow through your inventory.

Replenishment strategies

Smart replenishment tools let you stay in control of your product stock. Odoo supports min-max rules, Make to Order (MTO), dropshipping, automated procurement, and more to help you maintain optimal stock levels and avoid running out of products.

Traceability and valuation

Odoo gives you flexibility with inventory valuation methods, including FIFO, Average Cost, LIFO, and Standard Price, allowing better financial control and stock valuation while helping you to trace every product movement from incoming receipts to internal transfers and outgoing deliveries.

Reporting and forecasting

An integrated reporting system allows you to monitor trends in orders, stock levels, and sales performance. Use Odoo reporting tools to analyse demand patterns, identify fast-moving products, and improve forecasting with real-time data that supports better purchasing, replenishment, and operational decisions.

Easy invoicing

Fast, effortless invoicing built for eCommerce

In eCommerce, speed and accuracy are everything - and invoicing should never slow you down. With Odoo, invoices are generated automatically from your online orders, with no manual input required. The entire process - from order confirmation to invoice creation and payment tracking - is fully streamlined, allowing you to focus on growing your business instead of managing paperwork.

Invoices are clear, professional, and instantly available in PDF format for your customers. You can also include QR codes for faster payments and provide access through a dedicated customer portal, where clients can view, download, and track all their documents in one place.

For subscription-based or recurring sales models, Odoo supports fully automated recurring invoices - ideal for memberships, services, or repeat deliveries.

Get paid faster with smart automation

Odoo is designed to accelerate your cash flow. As soon as an order is confirmed, invoices can be issued automatically and sent to customers via email. Payment tracking happens in real time, so you always know exactly which invoices are paid, overdue, or pending.

Automated reminders help you reduce late payments without manual follow-up.

Seamless bank integration and reconciliation

Connecting your bank account takes invoicing to the next level. Odoo synchronises your transactions automatically and uses smart AI matching to reconcile payments with invoices in seconds. No more manual matching or spreadsheets - everything in one place.

Real-time financial overview without complexity.

Full visibility without accounting complexity

Even without deep accounting knowledge, you always stay in control. Odoo provides a clear overview of all invoices, payments, and outstanding balances in a simple, intuitive interface.

Everything is connected - from your online store to your bank - so you never have to switch between systems or lose track of your finances.

Manage everything on the go

With the mobile app, you can create and send invoices, check payment statuses, and follow up with customers from anywhere. Whether you are in the office or on the move, your invoicing process remains fast, responsive, and fully under control.

Why it matters for your online store

Efficient invoicing is not just about accounting - it directly impacts your customer experience and cash flow. With Odoo, you reduce delays, eliminate manual work, and create a seamless financial process that scales with your business.

The result is simple: faster payments, fewer errors, and more time to focus on sales and growth.

Ready to simplify your retail stores?

Book a personalised demo and see how Odoo brings your POS, inventory, payments, and reporting into one unified system. We will walk you through real retail scenarios - from checkout and hardware integration to stock management and customer experience - tailored to your business.

Get clear answers to your questions, explore how your current setup can be improved, and understand the next steps for implementation. No pressure, just a practical session focused on your goals.

Start with confidence

Personalised demo based on your business

Fast time to value

No obligation consultation

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Typical challenges for retail stores

Common issues that limit efficiency and growth

Disconnected systems

POS, inventory, accounting often run in separate systems, creating constant synchronization issues and operational complexity.

Manual processes at the point of sale

Handling orders, returns, and stock updates manually slows down service, increases errors, and creates long queues in-store.

No real-time stock visibility

Without accurate stock data across locations, staff cannot reliably check availability, leading to lost sales and poor customer experience.

Limited hardware integration

Difficulty connecting POS with barcode scanners, receipt printers, payment terminals, leads to fragmented workflows and inefficiencies.

Inefficient checkout experience

Slow POS systems, complicated interfaces, and lack of self-service options frustrate customers and reduce conversion in-store.

Lack of omnichannel consistency

Prices, products, and promotions may differ between online and offline channels, confusing customers and damaging trust.

Poor customer experience in-store

No access to customer history, preferences, or loyalty programs makes it difficult to deliver personalized service.

Scaling challenges

Opening new stores or adding terminals requires complex setup, multiple systems, and high operational overhead.

How Odoo solves them

A smarter way to run your retail operations

One unified system

Run POS, inventory, sales, accounting, and eCommerce in one platform with no need for external synchronization.

Fast and intuitive POS

A modern, user-friendly interface allows staff to process sales, returns, and payments quickly, reducing queues and improving service.

Real-time inventory across all locations

Track stock instantly across stores and warehouses, ensuring accurate availability and better replenishment decisions.

Seamless hardware integration

Connect barcode scanners, receipt printers, cash drawers, and payment terminals easily for a smooth and fully integrated checkout process.

Self-ordering options

Enable self-service kiosks or mobile ordering to reduce queues, increase order volume, and improve customer convenience.

Omnichannel consistency

Keep products, prices, and promotions aligned across online and physical stores for a seamless customer experience.

Customer insights at checkout

Access customer history, preferences, and loyalty programs directly in POS to deliver personalized service and increase repeat sales.

Easy scalability

Open new stores or add POS terminals quickly with minimal setup, using a system designed to grow with your business.